How To Get Support

Each comes with 6 months of support for your Theme. Once the 6 months support is up, you have the opportunity to extend support coverage up to 6 or 12 months further.

Many fundamental and technical questions are answered in this documentation, so please refer to our Documentation first. Please read it carefully and follow the steps from the top to the bottom. You will find detailed instructions to set up elements in the theme.

Please open a support ticket via the item's Support tab.

All of your emails will be reviewed and checked manually carefully. However, based on the number of support tickets and the nature of the request itself

  • Support Time: Monday – Friday

  • Response Time: 24 Hours – 48 Hours

  • Timezone: Our Timezone is GMT+7

We always respond to support tickets promptly. If you submit a ticket over the weekend, please be patient, as we will assist you with the highest priority early next week. Thank you for being so understanding.

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